We have made a number of changes that have improved the Accurx Toolbar and increased the success rate of messages.
We'll continue to see what action we can take to further stabilise this and reduce the likelihood of this repeating in the future.
Posted Jul 29, 2024 - 14:11 UTC
Monitoring
As part of our investigation, we've made a number of changes that should improve the sending time of messages and reduce the slowness some users have recently experienced.
We're monitoring these changes over the next 3 working days and outlining more long-term measures we can take to reduce the likelihood and impact of similar issues occurring in the future.
Thank you for your continued patience and understanding.
Posted Jul 18, 2024 - 13:38 UTC
Update
Users may still experience some toolbar slowness - we are still investigating the issue and mitigating the impact where possible.
You may want to consider sending non-urgent messages or questionnaires during the afternoon when Accurx usage is lower.
Posted Jul 17, 2024 - 10:49 UTC
Update
Users today may still experience some toolbar slowness.
While we're still investigating the root cause of this issue, we're trying to mitigate any disruption and keep Accurx running as smoothly as possible during times of peak traffic.
You may want to consider sending non-urgent batch messages or questionnaires during the afternoon when Accurx usage is lower.
Posted Jul 16, 2024 - 09:25 UTC
Update
We've made some initial changes to improve the success rate of messages, but some users will still experience some degraded performance.
We are continuing to investigate the root cause of this issue and we'll provide an update when we're confident that this has been addressed.
Posted Jul 15, 2024 - 11:50 UTC
Update
We understand that users are experiencing slowness when using Accurx and seeing some message failures.
Our team are currently working to resolve this issue and we'll provide an update when this is complete.
Posted Jul 15, 2024 - 11:06 UTC
Investigating
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Posted Jul 15, 2024 - 10:56 UTC
This incident affected: Accurx Web and Accurx Desktop Services.