Monitoring - As part of our investigation, we've made a number of changes that should improve the sending time of messages and reduce the slowness some users have recently experienced.
We're monitoring these changes over the next 3 working days and outlining more long-term measures we can take to reduce the likelihood and impact of similar issues occurring in the future.
Thank you for your continued patience and understanding.
Jul 18, 2024 - 13:38 UTC
We're monitoring these changes over the next 3 working days and outlining more long-term measures we can take to reduce the likelihood and impact of similar issues occurring in the future.
Thank you for your continued patience and understanding.
Jul 18, 2024 - 13:38 UTC
Update - Users may still experience some toolbar slowness - we are still investigating the issue and mitigating the impact where possible.
You may want to consider sending non-urgent messages or questionnaires during the afternoon when Accurx usage is lower.
Jul 17, 2024 - 10:49 UTC
You may want to consider sending non-urgent messages or questionnaires during the afternoon when Accurx usage is lower.
Jul 17, 2024 - 10:49 UTC
Update - Users today may still experience some toolbar slowness.
While we're still investigating the root cause of this issue, we're trying to mitigate any disruption and keep Accurx running as smoothly as possible during times of peak traffic.
You may want to consider sending non-urgent batch messages or questionnaires during the afternoon when Accurx usage is lower.
Jul 16, 2024 - 09:25 UTC
While we're still investigating the root cause of this issue, we're trying to mitigate any disruption and keep Accurx running as smoothly as possible during times of peak traffic.
You may want to consider sending non-urgent batch messages or questionnaires during the afternoon when Accurx usage is lower.
Jul 16, 2024 - 09:25 UTC
Update - We've made some initial changes to improve the success rate of messages, but some users will still experience some degraded performance.
We are continuing to investigate the root cause of this issue and we'll provide an update when we're confident that this has been addressed.
Jul 15, 2024 - 11:50 UTC
We are continuing to investigate the root cause of this issue and we'll provide an update when we're confident that this has been addressed.
Jul 15, 2024 - 11:50 UTC
Update - We understand that users are experiencing slowness when using Accurx and seeing some message failures.
Our team are currently working to resolve this issue and we'll provide an update when this is complete.
Jul 15, 2024 - 11:06 UTC
Our team are currently working to resolve this issue and we'll provide an update when this is complete.
Jul 15, 2024 - 11:06 UTC
Investigating - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Jul 15, 2024 - 10:56 UTC
Jul 15, 2024 - 10:56 UTC
Accurx Web
Operational
Accurx Desktop Services
Operational
Accurx Patient Facing Services
Operational
Accurx Help Center
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.