All Systems Operational
Accurx Web Operational
90 days ago
99.99 % uptime
Today
Accurx Desktop Services Operational
90 days ago
99.99 % uptime
Today
Accurx Patient Facing Services Operational
90 days ago
99.99 % uptime
Today
Accurx Help Center Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 21, 2024

No incidents reported today.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024
Resolved - We believe the issue with accessing the toolbar to be resolved.

There are still some users who will need to use our Utility Tool. If you're having any trouble, you'll need to go through the steps in this article: https://support.accurx.com/en/articles/3223432-how-to-use-the-accurx-utility-tool

If you need further help, please reach out to our support team via live chat (which can be found in the bottom right of support.accurx.com) or via email support@accurx.com with our reference number 757

Feb 15, 08:56 UTC
Monitoring - We're now monitoring as we believe the issue with accessing the toolbar to be resolved for most users but expect there to be a small remainder who have not used our Utility Tool yet.

If you're still having trouble, please go through the steps in this article: https://support.accurx.com/en/articles/3223432-how-to-use-the-accurx-utility-tool

If you need further help, please reach out to our support team via live chat (which can be found in the bottom right of support.accurx.com) or via email support@accurx.com with our reference number 757

We appreciate your patience and understanding.

Ref: 757

Feb 14, 11:42 UTC
Update - We're still spotting some issues with the Accurx Toolbar updating. We're really sorry for the inconvenience caused here!

The update has been rolled back but if you're seeing issues, please use our Utility Tool to fix it. Instructions on how to do this can be found here: https://support.accurx.com/en/articles/3223432-how-to-use-the-accurx-utility-tool

Ref:757

Feb 14, 10:03 UTC
Update - We've spotted some issues with the Accurx Toolbar updating.

The update has been rolled back but if you're seeing issues, please use our Utility Tool to fix it. Instructions on how to do this can be found here: https://support.accurx.com/en/articles/3223432-how-to-use-the-accurx-utility-tool

Ref:757

Feb 14, 09:22 UTC
Identified - We've received reports of the Accurx toolbar displaying a 'Repair' message for some users, or having disappeared from their desktop. Running the steps to repair as described in this article: https://support.accurx.com/en/articles/3223432-how-to-use-the-accurx-utility-tool should resolve this issue.
Feb 14, 08:40 UTC
Feb 14, 2024
Feb 13, 2024
Resolved - Thank you for your patience with this issue. Our Batch Messaging page is now working successfully.
Feb 13, 11:14 UTC
Monitoring - We have rolled out a change to improve the loading of Batch Messaging. Please refresh the page to allow your sent messages to appear. If you have any further issues, please contact our support team at support@accurx.com
Feb 12, 14:45 UTC
Update - We're continuing to investigate this issue. Our team are testing a change that we hope will allow the batch messaging page to resume and we will provide an update on this soon.
Feb 12, 14:16 UTC
Identified - We are seeing issues with loading sent Batch Messages. We're currently investigating the issue, and will provide an update soon.
Feb 12, 11:11 UTC
Feb 12, 2024
Feb 11, 2024

No incidents reported.

Feb 10, 2024

No incidents reported.

Feb 9, 2024
Resolved - We are now seeing functionality return to normal.

Thank you for your patience and understanding while we worked on this issue. We'll investigate the root cause of this issue to prevent it from happening again.

If you're still having any trouble please reach out to our support team at support@accurx.com or chat to us at https://support.accurx.com/en/

Feb 9, 15:57 UTC
Investigating - We are seeing issues with loading sent Batch Messages. We're currently investigating the issue, and will provide an update soon.
Feb 9, 14:35 UTC
Feb 8, 2024

No incidents reported.

Feb 7, 2024
Resolved - This issue has been resolved.

Thank you for your patience and understanding while we worked on this issue. We'll investigate the root cause of this issue to prevent it from happening again.

If you're still having any trouble please reach out to our support team at support@accurx.com or chat to us at https://support.accurx.com/en/

Feb 7, 16:56 UTC
Investigating - We've spotted some issues uploading CSV's to Batch Messaging + Batch Messages sending. We're currently investigating the issue, and will provide an update soon.
Feb 7, 16:15 UTC