Testing with one affected user indicates that Accurx Scribe works in a private browser window, suggesting this is a browser issue affecting users’ browsers.
Please reach out to our Support team by starting a live chat on our Help Centre https://support.accurx.com/en/ or by emailing support@accurx.com if you experience issues using Scribe.
Resolved
Testing with one affected user indicates that Accurx Scribe works in a private browser window, suggesting this is a browser issue affecting users’ browsers.
Please reach out to our Support team by starting a live chat on our Help Centre https://support.accurx.com/en/ or by emailing support@accurx.com if you experience issues using Scribe.
Investigating
Some users have reported that access to Accurx Scribe has recovered. We’re continuing to investigate reports of ongoing access issues affecting other users. We’ve identified a possible contributing factor and are working to confirm the cause.
We apologise for the disruption this is causing and will provide a further update by 2:30pm GMT.
Next Update Due: 2:30PM GMT
Investigating
We’ve received reports that some NHS Trust users are unable to access Accurx Scribe, and may see a connection error when trying to open it. We’re currently investigating this and will provide an update shortly.
Next Update Due: 1:30PM
