Batch message CSV uploads and patient list loading have returned to normal. We applied a change to clear the processing backlog, which has now fully cleared.

We’re sorry for the disruption and delays this caused.

Some users are experiencing delays when uploading CSV files or loading patient lists for batch messaging. Uploads may appear stuck at 0%. Reports so far have involved practices using SystmOne.

We have identified a backlog in processing patient lists and are preparing a change to help clear it more quickly. Some affected practices have been able to complete their uploads, but delays are ongoing.

We will publish an update as soon as we have a confirmed time for normal service to resume.