The issue affecting Accurx for EMIS Web practices has been fixed, and Accurx is working as normal.
Impact & Cause
Between approximately 10:50 and 12:15 BST today, some EMIS Web practices experienced errors or delays when composing messages or working with attachments in Accurx. This was caused by a service issue at EMIS, which they have acknowledged.
Resolved
The issue affecting Accurx for EMIS Web practices has been fixed, and Accurx is working as normal.
Impact & Cause
Between approximately 10:50 and 12:15 BST today, some EMIS Web practices experienced errors or delays when composing messages or working with attachments in Accurx. This was caused by a service issue at EMIS, which they have acknowledged.
Investigating
We are currently addressing a service degradation issue affecting Accurx for practices using EMIS Web.
Impacted Functionality
EMIS Attachments: Attachments from EMIS may fail to load or attach to outgoing messages.
Performance & Latency: Accurx may take longer than usual to open, send messages, or time out.
Details & Current Status
We have identified the root cause as a connectivity problem between Accurx and EMIS. Our technical team is working directly with EMIS engineering to resolve the issue as quickly as possible.
