Scheduled maintenance: Saturday 19 September, 20:30–23:30

We'll be carrying out planned maintenance to improve the reliability of our patient messaging infrastructure.

During this window, patients will not be able to log in to view their messages and will be unable to:

• Access attachments

• Submit a response to a message

• Submit a response to a questionnaire

• Join a video consultation

• Book an appointment via self-book

Healthcare teams will not be able to send messages that include:

• Attachments,

• Response links,

• Self-book links,

• Questionnaires,

• Video consultation invites.

Simple text-only messages can still be sent as normal, and any messages already scheduled during this window will be sent successfully.

Normal services will resume by 23:30

This page will be updated with progress throughout the day.