Summary of Impact:
Some users experienced a "your login has failed" error message when attempting to log into the Accurx toolbar, which was preventing access to the desktop toolbar for some users.
Resolution:
The issue has now been resolved. A fix was implemented in the latest version of the Accurx toolbar and we have not identified any further reports following the rollout.
Action Required:
Please ensure your Accurx toolbar is updated to the latest version. You can update your toolbar by following the steps linked in this article here: https://support.accurx.com/en/articles/3223432-how-to-use-the-accurx-utility-tool
Status:
Resolved
Resolved
Summary of Impact:
Some users experienced a "your login has failed" error message when attempting to log into the Accurx toolbar, which was preventing access to the desktop toolbar for some users.
Resolution:
The issue has now been resolved. A fix was implemented in the latest version of the Accurx toolbar and we have not identified any further reports following the rollout.
Action Required:
Please ensure your Accurx toolbar is updated to the latest version. You can update your toolbar by following the steps linked in this article here: https://support.accurx.com/en/articles/3223432-how-to-use-the-accurx-utility-tool
Status:
Resolved
Monitoring
Summary of Impact:
Some users experienced a "your login has failed" error message when attempting to log into the Accurx toolbar, which was preventing access to the desktop toolbar for some users.
Current Status:
A fix has now been implemented and is available in the latest version of the Accurx toolbar. We are monitoring this to ensure the issue is fully resolved.
Action Required:
Please update your Accurx toolbar to the latest version and try logging in again.
You can update your toolbar by following the steps linked in this article here: https://support.accurx.com/en/articles/3223432-how-to-use-the-accurx-utility-tool
Next Update:
We will continue monitoring and provide a further update if required.
Investigating
Summary of Impact: Users attempting to log into the Accurx toolbar are receiving a "your login has failed" error message. This is preventing access to the desktop toolbar for some users.
Workaround: We recommend that users log in to Accurx Web to access Accurx at this time. https://web.accurx.com/login
Current Progress: Our team is currently investigating potential triggers for these login failures to identify the root cause. We are working to resolve the issue as a priority.
Next Update: In 1 hour.
Investigating
Summary of Impact: Users attempting to log into the Accurx toolbar are receiving a "your login has failed" error message. This is preventing access to the toolbar.
Please use Accurx Web as a workaround for now.
Current Progress: Our team is currently investigating potential triggers for these login failures to identify the root cause. We are working to resolve the issue as a priority.
Next Update: In 1 hour.
Investigating
Summary of Impact: Users attempting to log into the Accurx toolbar are receiving a "your login has failed" error message. This is preventing access to the toolbar, though Accurx Web remains functional.
Current Progress: Our team is currently investigating potential triggers for these login failures to identify the root cause. We are working to resolve the issue as a priority.
Next Update: In 1 hour.
