From the 5th of February to the 9th of March, batch self-book messages with a customised availability window were not displaying correctly to patients.
What happened
On the 5th February, we released a feature allowing users to customise appointment availability when sending batch messages. The intended functionality allowed you to send batch messages with customised availability, by selecting a specific start and end date for the booking window. Unfortunately, when received, patients were able to book appointments starting the same day. The total duration of the booking window, however, was correctly maintained.
This means that the booking window available to patients was earlier than you intended.
What we did
We identified this issue on the 5th of March and deployed a fix on the 9th of March. All new batch messages created after March 9th are now displaying the correct appointment availability windows.
Impact to patients
Patients who received affected messages may have:
Booked an appointment in the intended window.
Booked appointments earlier than you intended.
Seen no available slots as the availability window has now expired (in which case they will have been directed to contact your practice).
If you were impacted by this incident, you have been contacted directly by email.
Our support team is available if you have any further questions about this issue.
No components marked as affected
Resolved
From the 5th of February to the 9th of March, batch self-book messages with a customised availability window were not displaying correctly to patients.
What happened
On the 5th February, we released a feature allowing users to customise appointment availability when sending batch messages. The intended functionality allowed you to send batch messages with customised availability, by selecting a specific start and end date for the booking window. Unfortunately, when received, patients were able to book appointments starting the same day. The total duration of the booking window, however, was correctly maintained.
This means that the booking window available to patients was earlier than you intended.
What we did
We identified this issue on the 5th of March and deployed a fix on the 9th of March. All new batch messages created after March 9th are now displaying the correct appointment availability windows.
Impact to patients
Patients who received affected messages may have:
Booked an appointment in the intended window.
Booked appointments earlier than you intended.
Seen no available slots as the availability window has now expired (in which case they will have been directed to contact your practice).
If you were impacted by this incident, you have been contacted directly by email.
Our support team is available if you have any further questions about this issue.
